Earn and Trade's Return Policy Exception
Defective or Damaged Items:
Earn and Trade is committed to ensuring that all customers receive products in perfect condition. If a gift card arrives defective or damaged upon shipping, you may return it within 7 days of receipt. Please contact our customer support team at [email protected] to initiate the return process. We require proof of purchase and evidence of the defect or damage to validate the return. Upon confirmation, we will facilitate an exchange or refund, processed within 7 days, without any restocking fee.
Our priority is to provide a seamless and satisfactory resolution for defective or damaged shipped items. We understand the inconvenience such issues may cause and strive to rectify them promptly. Earn and Trade is dedicated to maintaining high standards of product quality and customer satisfaction, and we assure you that we will take all necessary steps to address and resolve these matters efficiently.
Special Circumstances:
There may be special circumstances where Earn and Trade considers exceptions to our standard return and exchange policies. These exceptions are evaluated on a case-by-case basis. If you believe your situation warrants special consideration, please contact us at [email protected] to discuss the details. Our team will review your case thoroughly and determine the most appropriate course of action to ensure fair treatment.
Earn and Trade values the trust and satisfaction of our customers and recognizes the importance of flexibility in unique situations. While our policies provide a framework for most transactions, we remain open to making reasonable accommodations in special cases. We encourage open communication to facilitate a mutually beneficial resolution that aligns with legal requirements and customer expectations.
Promotional or Clearance Items:
Gift cards purchased during promotional or clearance sales are subject to the same return and exchange policies as regular-priced items. Earn and Trade accepts returns for these items within 7 days of purchase, provided they meet our criteria for defective or non-defective returns on a case-by-case basis. If you encounter any issues with promotional or clearance gift cards, please contact our customer support team at [email protected] for assistance. We are committed to processing exchanges or refunds within 7 days, without any restocking fee.
At Earn and Trade, we strive to maintain transparency and consistency across all transactions, including those involving promotional or clearance items. While these items may offer significant value, our dedication to customer satisfaction remains unchanged. We appreciate your understanding and adherence to our return policy guidelines, which help us deliver a positive experience for all customers.
No matter what, Earn and Trade will do its best to help resolve the issue; please email [email protected] for any questions or to get issues resolved.
