The 7 Best VoIP Phone Services of August 2023 - VoIP for Small Businesses
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Author: Bennett Easton
Product Review Expert and Co-Head Editor at Earn and Trade



Editor: Bradley Blumberg
Finance Expert and Financial Editor


The Best VoIP Phone Services
1.
Best VoIP Phone Service: Nextiva
- Nextiva’s scalability and advanced features allowed my business to grow and adapt effortlessly, with the assurance of reliable call quality and a comprehensive set of advanced features.
- The call analytics, CRM integration, team messaging, and video conferencing capabilities of Nextiva made it the clear frontrunner for small businesses seeking scalability and advanced features in 2023.
2.
Best VoIP Phone Services for Virtual Phone System: Talkroute
- Talkroute’s comprehensive range of features and user-friendly interface allowed me to efficiently manage my communication needs without traditional hardware.
- The virtual setup of Talkroute’s phone system made it ideal for remote teams and on-the-go entrepreneurs, providing the flexibility and convenience I needed as a small business owner in 2023.
3.
Best VoIP Phone Services for International Calling and Global Connectivity: Vonage Business Phones
- Vonage Business Phones ensured crystal-clear call quality and reliable global communication, making it the best option for small businesses seeking seamless international communication in 2023.
- With Vonage Business Phones, I effortlessly connected with customers and partners around the world, thanks to its comprehensive suite of features and affordable international rates.
4.
Best VoIP Phone Services for Small Business Owners and Solopreneurs: MightyCall
- MightyCall catered perfectly to my needs as a small business owner, providing a user-friendly virtual phone system that enhanced my productivity and professionalism.
- The mobile app offered by MightyCall kept me connected on the go, enabling seamless communication with customers and prospects, making it the top choice for small business owners and solopreneurs in 2023.
5.
Best VoIP Phone Services for Cost-Effectiveness: Ooma Office
- Ooma Office’s affordable pricing plans and feature-rich offerings allowed me to enjoy the benefits of a professional VoIP phone system without straining my budget.
- With Ooma Office, I experienced cost-effective communication without compromising on call quality, making it the top choice for small businesses looking for a cost-effective solution in 2023.
6.
Best VoIP Phone Services for Customization and Flexibility: Phone.com Virtual Office
- Phone.com Virtual Office’s robust features and intuitive interface empowered me to tailor my communication system to my specific needs, ensuring efficient call management and a professional image.
- With its wide range of features and flexibility, Phone.com Virtual Office offered unparalleled customization options for small businesses, making it the leading choice in 2023.
7.
Best VoIP Phone Services for Unified Communications: GoToConnect
- GoToConnect seamlessly integrated VoIP phone service, video conferencing, and team messaging, providing a comprehensive solution for streamlined communication in my business.
- With GoToConnect, I enhanced productivity, fostered effective collaboration, and improved overall efficiency, making it the top choice for unified communications in 2023.
Our Criteria for the Best VoIP Phone Services
As a former small business owner, I understand the importance of finding the right VoIP phone service that can meet the unique needs and challenges of small businesses. When selecting the seven best VoIP phone services for small businesses in 2023, I considered several key criteria to ensure they would deliver reliable communication and valuable features.
First and foremost, reliability was a top priority. Small businesses rely heavily on effective communication to serve their customers and collaborate internally. Therefore, I focused on VoIP providers with a strong track record of uptime, call quality, and minimal downtime or service disruptions.
Secondly, scalability played a crucial role. Small businesses often experience growth and need a phone service that can grow with them. I carefully evaluated each provider’s ability to accommodate increasing call volumes and users without compromising call quality or incurring excessive costs.
Furthermore, affordability was a significant factor. Small businesses have limited budgets, so I considered VoIP services that offer competitive pricing plans and value for money. It was important to find providers that offered essential features at reasonable rates, without sacrificing quality.
In addition, user-friendly interfaces and ease of setup and management were essential considerations. Small business owners wear multiple hats, so having a phone service that is intuitive and easy to navigate was important to ensure efficient operations without requiring extensive technical expertise.
Lastly, I took into account the availability of features that enhance productivity and professionalism. VoIP services that offered features such as call routing, voicemail transcription, call analytics, conferencing capabilities, and integrations with popular business tools were given priority.
By carefully assessing these criteria, I have identified the seven best VoIP phone services for small businesses in 2023. These providers excel in reliability, scalability, affordability, user-friendliness, and feature-rich offerings, making them ideal choices for small businesses looking to streamline their communication systems and enhance their overall operations.
What is a VoIP Phone Service?
In the fast-paced world of business, having a reliable and efficient communication system is crucial for small businesses. That’s where VoIP phone services come in. VoIP, or Voice over Internet Protocol, is a technology that enables voice communication over the internet instead of traditional phone lines. With a VoIP phone service, small businesses can make and receive calls using their internet connection, eliminating the need for traditional landlines and reducing costs significantly. These services offer a wide range of features, including call forwarding, voicemail, conference calling, and even integration with other business tools like CRM systems. By leveraging the power of the internet, VoIP phone services provide small businesses with flexible and scalable communication solutions, allowing them to stay connected, improve productivity, and streamline their operations. In this article, we present the 7 best VoIP phone services for small businesses in July 2023, carefully tested and evaluated to help you make an informed decision and find the perfect communication solution for your business needs.
Our Picks for the Best VoIP Phone Services for Small Businesses in Detail
Best VoIP Phone Service: Nextiva
Pros:
- A comprehensive set of advanced features for enhanced communication and collaboration
Cons:
- Pricing may be higher compared to some other providers.
Pricing:
- VoIP plans start at $20 per user per month.
When it comes to scalability and advanced features, Nextiva is the clear frontrunner. With its cloud-based communication system, Nextiva offers small businesses the flexibility to grow and adapt effortlessly. Whether it’s adding new lines, expanding to multiple locations, or accommodating increased call volumes, Nextiva’s scalable solution can handle it all. Moreover, Nextiva provides a comprehensive set of advanced features, including call analytics, CRM integration, team messaging, and video conferencing. These features empower small businesses to streamline their communication processes, enhance collaboration, and deliver exceptional customer service. With Nextiva as your VoIP partner, you can future-proof your business while enjoying the benefits of a robust and feature-rich communication system that grows alongside your success.
Best VoIP Phone Services for Virtual Phone System: Talkroute
Pros:
- User-friendly interface and virtual setup for easy management.
Cons:
- Advanced customization options may have limitations.
Pricing:
- VoIP Plans start at $20 per user per month.
When it comes to virtual phone systems, Talkroute is the ultimate choice for small businesses. With its comprehensive range of features and user-friendly interface, Talkroute empowers businesses to set up a professional phone system without the need for traditional hardware. From call forwarding and voicemail to call recording and customizable greetings, Talkroute offers all the essential features for efficient communication. Its virtual setup allows businesses to manage their phone system from anywhere, making it ideal for remote teams or on-the-go entrepreneurs. With Talkroute, small businesses can project a polished image, enhance customer service, and ensure that every call is handled professionally. Say goodbye to expensive and cumbersome hardware setups and embrace the simplicity and flexibility of Talkroute’s virtual phone system for your business.
Best VoIP Phone Services for International Calling and Global Connectivity: Vonage Business Phones
Pros:
- Comprehensive suite of features and affordable international rates.
Cons:
- Potential for occasional service disruptions (depending on network stability).
Pricing:
- VoIP Plans start at $19.99 per user per month.
When it comes to international calling and global connectivity, Vonage Business Phones stands out as a top choice. With its comprehensive suite of features and affordable international rates, Vonage enables small businesses to effortlessly connect with customers and partners around the world. Whether you need virtual numbers in multiple countries or seamless integration with mobile devices, Vonage delivers a robust VoIP solution that ensures crystal-clear call quality and reliable global communication. Say goodbye to exorbitant international calling charges and hello to cost-effective, hassle-free connectivity with Vonage Business Phones, making it the best option for small businesses seeking seamless international communication in 2023.
Best VoIP Phone Services for Small Business Owners and Solopreneurs: MightyCall
Pros:
- User-friendly virtual phone system for small business owners.
Cons:
- Customization options may have limitations based on specific business requirements.
Pricing:
- VoIP Plans start at $19.99 per user per month.
When it comes to catering to the unique needs of small business owners and solopreneurs, MightyCall emerges as the top choice. With its user-friendly virtual phone system, MightyCall empowers small business owners to manage their communication efficiently. From call routing and voicemail transcription to call recording and analytics, MightyCall offers a comprehensive suite of features that enhance productivity and professionalism. Its mobile app allows small business owners to stay connected on the go, ensuring seamless communication with customers and prospects. With MightyCall as your trusted communication partner, small business owners and solopreneurs can focus on what they do best while enjoying the convenience and reliability of a cutting-edge VoIP solution tailored specifically to their needs.
Best VoIP Phone Services for Cost-Effectiveness: Ooma Office
Pros:
- Affordable pricing plans and feature-rich offerings.
Cons:
- Some advanced features may require additional fees or upgrades.
Pricing:
- VoIP Plans start at $19.95 per user per month.
When it comes to cost-effectiveness, Ooma Office is the top choice for small businesses. With its affordable pricing plans and feature-rich offerings, Ooma Office allows businesses to enjoy the benefits of a professional VoIP phone system without breaking the bank. From virtual receptionists and extension dialing to call transfer and conference calling, Ooma Office provides all the essential features needed for efficient communication. The system is easy to set up and manage, eliminating the need for costly on-premises equipment or complex installations. With Ooma Office, small businesses can save significantly on monthly phone bills while enjoying crystal-clear call quality and reliable service. Invest in Ooma Office and experience the perfect balance of affordability and functionality for your business communication needs.
Best VoIP Phone Services for Customization and Flexibility: Phone.com Virtual Office
Pros:
- Unparalleled flexibility in tailoring the communication system.
Cons:
- Complex customization may require technical expertise.
Pricing:
- VoIP Plans start at $12.99 per user per month.
When it comes to customization and flexibility, Phone.com Virtual Office is the leading choice for small businesses. With its robust features and intuitive interface, Phone.com Virtual Office allows businesses to tailor their communication system to their specific needs. From auto-attendants and call queues to CRM integration and a variety of pricing plans, Phone.com offers unparalleled flexibility. Small businesses can create a communication solution that aligns perfectly with their unique requirements, ensuring efficient call management and a professional image. With Phone.com Virtual Office, businesses have the freedom to customize their phone system as their needs evolve, ensuring seamless communication and enhancing overall productivity. Experience the power of customization and flexibility with Phone.com Virtual Office, the perfect choice for small businesses in search of a tailored and adaptable communication solution.
Best VoIP Phone Services for Unified Communications: GoToConnect
Pros:
- Seamless integration of VoIP phone service, video conferencing, and team messaging.
Cons:
- Advanced features may require additional fees or upgrades.
Pricing:
- VoIP Plans are customized pricing based on specific business needs.
When it comes to unified communications, GoToConnect is the top choice for small businesses. With its seamless integration of VoIP phone service, video conferencing, and team messaging, GoToConnect offers a comprehensive solution for streamlined communication. Businesses can collaborate effortlessly across different channels, making remote work and team collaboration a breeze. From HD audio and video meetings to instant messaging and file sharing, GoToConnect brings all communication tools together in one user-friendly platform. With GoToConnect, small businesses can enhance productivity, foster effective collaboration, and improve overall efficiency. Experience the power of unified communications with GoToConnect and unlock a new level of connectivity and collaboration for your business.
Conclusion and Final Thoughts about the Best VoIP Phone Services of 2023
In conclusion, as a former small business owner, I understand the importance of selecting the right VoIP phone service to meet the unique needs of small businesses. After careful evaluation based on key criteria such as reliability, scalability, affordability, user-friendliness, and feature-rich offerings, I have identified the seven best VoIP phone services for small businesses in 2023.
For international calling and global connectivity, Vonage Business Phones stands out as the top choice. With affordable rates and a comprehensive suite of features, Vonage enables seamless communication with customers and partners worldwide.
MightyCall caters perfectly to the needs of small business owners and solopreneurs. Its user-friendly virtual phone system and comprehensive feature set enhance productivity and professionalism, allowing entrepreneurs to focus on what they do best.
Ooma Office is the best option for cost-effectiveness, providing affordable pricing plans and feature-rich offerings without compromising call quality. Small businesses can enjoy significant savings on phone bills while enjoying crystal-clear communication.
Talkroute offers the ultimate virtual phone system, eliminating the need for traditional hardware. Its comprehensive features and user-friendly interface make it ideal for remote teams and on-the-go entrepreneurs.
Phone.com Virtual Office provides unmatched customization and flexibility, allowing businesses to tailor their communication system to their specific needs. With its robust features and intuitive interface, businesses can ensure efficient call management and project a professional image.
Lastly, GoToConnect is the top choice for unified communications. By seamlessly integrating VoIP phone service, video conferencing, and team messaging, GoToConnect enhances productivity, collaboration, and overall efficiency.
In 2023, small businesses can confidently rely on these VoIP phone services to streamline their communication systems and enhance their operations. Choose the service that best fits your business needs and experience the benefits of a robust and reliable communication solution.
The Best VoIP Phone Services FAQ
How reliable are VoIP phone services for small businesses?
When it comes to the reliability of VoIP phone services for small businesses, rest assured that they offer a dependable communication solution. VoIP technology has evolved significantly, providing businesses with stable and consistent connectivity. With strong track records of uptime, excellent call quality, and minimal downtime or service disruptions, VoIP phone services have proven their reliability. Small businesses can rely on these services to serve their customers and collaborate effectively. Whether it’s seamless call routing, clear voice transmission, or reliable conferencing capabilities, VoIP phone services ensure that your business communications remain uninterrupted and dependable. Trust in the reliability of VoIP phone services to keep your small business connected and thriving.
Can VoIP phone services accommodate the growth of my business?
If you’re wondering whether VoIP phone services can accommodate the growth of your business, the answer is a resounding yes. One of the key advantages of VoIP technology is its scalability. As your business expands and adds more users or locations, VoIP phone services can easily adapt to meet your growing needs. Whether you need to add new lines, integrate with other communication tools, or handle increased call volumes, VoIP phone services have the flexibility to scale accordingly. With a cloud-based infrastructure, VoIP systems offer seamless scalability without the need for additional hardware or complex installations. So, whether you’re a small business with aspirations for growth or a rapidly expanding enterprise, VoIP phone services can efficiently accommodate your business’s evolution, ensuring that your communication remains efficient and effective at every stage of your growth journey.
Are VoIP phone services cost-effective for small businesses?
When it comes to cost-effectiveness, VoIP phone services are a smart choice for small businesses. Compared to traditional phone systems, VoIP offers significant cost savings. With VoIP, there’s no need for expensive on-premises equipment or maintenance. Additionally, VoIP services often provide competitive pricing plans that cater specifically to the needs of small businesses, offering essential features at reasonable rates. By leveraging the power of the internet, VoIP eliminates long-distance charges and reduces international calling costs, making it an ideal solution for businesses with global connectivity. Moreover, the scalability of VoIP ensures that you only pay for the services you need, allowing you to grow and adapt without incurring unnecessary expenses. Invest in VoIP phone services and experience the perfect balance of affordability and functionality for your small business communication needs.
How user-friendly are the interfaces of VoIP phone services?
When it comes to user-friendliness, VoIP phone services excel in providing intuitive interfaces that are easy to navigate. Designed with the user in mind, these interfaces offer a seamless and hassle-free experience for small businesses. VoIP providers understand that not all users are tech-savvy, so they prioritize simplicity and ease of use. With user-friendly interfaces, small businesses can set up and manage their phone systems with minimal effort and technical expertise. Tasks such as call routing, voicemail management, and even advanced features like call analytics and conference calling can be easily handled through the intuitive interfaces of VoIP phone services. Whether you’re a small business owner or an employee, you can quickly adapt to and utilize the features of VoIP phone services, enhancing productivity and efficiency. Say goodbye to complicated setups and embrace the simplicity and user-friendliness of VoIP phone service interfaces for seamless communication in your small business.
What features are available to enhance productivity and professionalism with VoIP phone services?
When it comes to enhancing productivity and professionalism, VoIP phone services offer a wide range of features to meet the needs of small businesses. These features go beyond basic calling capabilities, providing tools that streamline communication and elevate professionalism. With VoIP phone services, you can enjoy features such as call routing, voicemail transcription, and call forwarding, ensuring that every call is handled efficiently. Advanced features like call analytics and reporting help businesses gain insights into their call activities, allowing them to make data-driven decisions. Additionally, VoIP services often offer conference calling and video conferencing capabilities, fostering effective collaboration and enabling remote teams to work seamlessly. Integration with popular business tools, such as customer relationship management (CRM) systems, further enhances productivity by syncing important information and streamlining workflows. By utilizing these features, small businesses can project a polished image, provide exceptional customer service, and enhance overall professionalism. Invest in VoIP phone services to unlock a wealth of productivity-enhancing features and take your business communication to the next level.
Can I make international calls and ensure global connectivity with VoIP phone services?
Absolutely! VoIP phone services are the perfect solution for making international calls and ensuring global connectivity for your business. With VoIP technology, you can effortlessly connect with customers, partners, and colleagues around the world. VoIP phone services offer affordable international calling rates, allowing you to make crystal-clear calls without the exorbitant charges associated with traditional phone systems. Additionally, many VoIP providers offer virtual numbers in multiple countries, enabling you to establish a local presence and make it convenient for international contacts to reach you. Seamless integration with mobile devices ensures that you can stay connected and communicate globally, whether you’re in the office or on the go. Say goodbye to costly international calling charges and hello to cost-effective, hassle-free global connectivity with VoIP phone services. Experience seamless international communication and expand your business horizons with the power of VoIP.
How customizable and flexible are VoIP phone services for small businesses?
When it comes to customization and flexibility, VoIP phone services are unparalleled for small businesses. These services offer a wide range of customizable features and options, allowing businesses to tailor their communication systems to their specific needs. From auto-attendants and call queues to personalized greetings and voicemail settings, VoIP phone services provide the flexibility to create a unique and professional image. Additionally, many providers offer CRM integration, allowing you to seamlessly connect your phone system with your customer relationship management platform. This integration enhances productivity and ensures that important customer information is readily available during calls. Furthermore, VoIP phone services often offer a variety of pricing plans, allowing you to choose the features and services that best suit your business requirements. With VoIP, you have the freedom to scale your phone system as your business grows, ensuring seamless communication and adaptability. Embrace the power of customization and flexibility with VoIP phone services, and take control of your small business communication in a way that aligns perfectly with your unique needs.
Meet Our Experts



Author: Bennett Easton
Product Review Expert and University of California, Berkeley graduate who received a Bachelor's Degree in Communications. Bennett Easton is our Co-Head Editor at Earn and Trade.



Editor: Bradley Blumberg
Finance Expert and Former Citi Group Vice President of Business Banking and Dartmouth College graduate with a degree in Economics and Journalism. Bradley Blumberg is our Financial Editor at Earn and Trade.